Info Alert

We are excited to introduce our new website! We hope you find it easier to navigate, engaging and useful. As with any conversion of a site this large, errors may occur. If you see something that needs updating, please email PublicInformation@djj.sc.gov.

NOTE: If you had a page on our old site bookmarked, please be sure to update accordingly, as most pages have changed.  

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Parents may submit a request for a medical examination or for family support via our Sick Call Request Form. This same form can be used to submit a Youth Grievance.

Sick Call Request and Youth Grievance Form

Youth Grievances and Family Support

The Youth Grievances and Family Support unit is dedicated to advocating for the well-being of youth under SCDJJ supervision by providing a fair, confidential, and impartial process for addressing complaints and concerns. Whether you’re a youth, a family member, or an advocate, we are committed to supporting you by ensuring your voice is heard and your concerns are addressed promptly and fairly.

What We Do

The Youth Grievances and Family Support team works to:

  • Advocate for Youth: Ensure youth concerns are heard and addressed fairly.
  • Investigate Complaints: Look into complaints thoroughly and impartially.
  • Support Families and Advocates: Serve as a resource for family members, legal representatives, and others advocating on behalf of youth.
  • Facilitate Resolution: Help resolve issues through communication and collaboration with all parties involved.
How to Submit a Grievance or Concern

The easiest way to submit a grievance is through the Sick Call Request and Youth Grievance Form. You can, of course, also submit concerns via the following methods:

  • Telephone: 803-896-5943
  • Email: letstalk@djj.sc.gov

  • Mail:
    Youth Grievances and Family Support

    P.O. Box 21069 

    Columbia, SC 29221-1069

    A Brief Summary of the issue and any steps already taken to resolve it.

    Let's Talk Graphic

If you need to submit a grievance, we will need the following information in order to proceed:

  • Your Name
  • Your Phone Number
  • Your Relationship with the Youth
  • Youth’s Full Name
  • Youth’s Complete Date of Birth
  • Youth’s Current Location (facility, program, etc.)

Once your grievance is submitted, our team will review and investigate the matter. We will contact you if additional information is needed. A return phone call is made to anyone who contacts Youth Grievances and Family Support to inform them of actions taken to resolve an issue or address a concern.

Grievances can be submitted by youth under SCDJJ supervision, their family members, advocates, or other individuals acting on their behalf.

Yes, but providing your contact information helps us investigate and respond more effectively.

If a resolution cannot be reached, additional steps may include mediation or a review by senior staff.

No one can intimidate or retaliate against you for making a grievance. If you feel you are being targeted, bullied or harassed for filing a grievance, report any retaliation and/or intimidation to the Director of Youth Services and Accountability or the Office of Inspector General’s Office immediately.